For complete details on how to return a product purchased at the Apple Online Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/uk/shop/help/returns_refund. All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Apple Store. Questions about reopened store safety measures? mcvickj Diamond Member. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Delivery time: 15-16 april . Delivery is free on all orders placed at apple.com. Order here, iPod touch: In the case of the iPod (yes you can still buy one) the last order date is 21 December. Privacy PolicyUse of CookiesTerms of UseSales and RefundsLegalSite Map. No you will not get the order prior to your delivery date. Once you have placed your order, we will provide you with a web order number. For details, click here. By accepting these terms and conditions, you consent to such checks being made. Shipping time: within 24 hours. Faster options are also available. In the event your order is delayed, please remember that there is a four-week leeway on all furniture delivery dates. If your order is being delivered to someone else in the UK, you may want Apple to let them know that it is on its way. Our designated carrier will retain this information to keep a record of who has collected the item(s) only and will share this information with the Apple site and no other third party. For orders below this amount or for express delivery, shipping fees will apply. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. Order here. The page you’re looking for, however, is no longer available at apple.com. To collect your item(s), you will need to bring your order number plus a valid photo ID (passport, driving licence, foreign national ID or military ID). You can also pick your order up in person at an Apple Store. My estimated delivery date from Fedex never changed, but I have ended up receiving my package the day before the estimated day on more than one occasion. Please note that certain products and payment methods are not eligible for Apple Store Pickup by a third party. This option is in addition to your consumer rights to return defective products. Next Day Delivery if ordered before 10PM: £5.99: Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. You need to be at least 18 years old to place orders on the Apple Store. Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If you want to get Christmas gifts from Apple on time for Christmas this is when you need to order by the dates below: iPhone: As long as you don't want the iPhone 12 Pro or iPhone 12 Pro Max, if you order a new iPhone from Apple before 22 December you should receive it by Christmas Eve. Her focus is Mac, but she lives and breathes Apple. Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. New Apple products: Guide to what's coming out in 2021, Best Printer Deals UK: Top Christmas Deals. All estimates are based on business days unless otherwise stated. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about pickup points. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about in-store pickup. Can Amazon deliver before estimated date? To find out more about returns and refunds, please click here. You'll be waiting long into the new year before you can get your hands on the AirPods Max though. For carrier deliveries you can track the status of your order via online, Reauthorise your credit/debit card or update your credit/debit card details, Cancel your order or an item from your order. Questions about an Apple Retail Store repair, purchase or return while some of our retail stores are closed? We thought so. Being able to know the estimated delivery date would help your customers choose the appropriate delivery option while placing an order on your store. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Originally posted by: SouthPaW1227. If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact Apple Store Customer Service. a student card) along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement. Order Received: Your order has been received but has not begun processing. If you would like someone else to collect your item(s), select "Someone else will collect these items" in Pickup Details and provide the requested contact information. If this is your first time selecting an Apple Store, our product pages will display Available for pickup: Check availability. Watch: On its website Apple indicated that, as with the iPhone, the last date for ordering the Apple Watch is 22 December. If the item is returned in the original box with included accessories, we will exchange it or offer a refund. If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. Check out: current Amazon delivery statuses. When you view any hardware product on the Apple Store, it gives an estimated “ready to ship” date. We’ll also send you a reminder or two, just in case it slips your mind. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to [email protected]. To return a product to the Apple Online Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. Also it may not be available to some parts of Scotland and UK offshore regions. Fast & free delivery Get free next-day delivery on any in-stock Mac, iPad, iPhone, Apple TV, or Apple Watch. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID. Joined: Apr 10, 2010 Messages: 11 Thanks Received: 0. Most products you can buy from Apple will have a 1-3 day delivery guide. Returns can be arranged via our Order Status website. To get free next-day delivery, you will need to place your order by 8 pm GMT Monday to Friday, or 6 pm GMT on Saturday. At this point, you will receive the Shipment Notification Email. Click the pickup point option, enter your post code, and select the pickup location most convenient to you. You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. To place an order for products or services at the Apple Online Store, you can visit the store website at http://www.apple.com/uk or the Apple Store mobile app, and then simply add the products you wish to your shopping cart, check out (using your chosen payment method) with your Apple ID or as a guest customer, and choose for each of your items to either pick up from an Apple Retail Store on the same day, have your item(s) shipped to you, or have your item(s) shipped to an Apple Retail Store to be collected by you or a person designated by you, or a combination of these methods if you’re ordering several items. I have shipped 200,000 media mail parcels, and the estimated delivery date ebay displays for media mail is the earliest possible date of a range of times in which it could arrive. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. Sales of the … To track your order, click Account at the top of the page and select Track an Order, or click here. The Worldwide DHL Express Delivery time estimation. Free next-day delivery is not available on customised Mac and for certain order types, including orders paid for with loan financing or by bank transfer. No signature is required and order tracking is not available. Only you or the person designated by you may pick up the item(s) purchased. Like me, many of you must have undergone this worrisome situation while taking the services by the FedEx courier agency. You'll receive a notification email when your item(s) becomes available for collection. Visit the local store of the country where you want your products delivered and place your order. You need to be at least 18 years old to place orders on the Apple Online Store. Anyway they have said the estimated dispatch date as being next tuesday 22nd May and delivery being 31st May! iPF Noob. Apple's delivery estimates have always either been a) on the exact date specified or b) earlier than the date specified. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. This thread is archived. And free two-day delivery on almost everything else. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. There are so many things that can influence this shipping time, which one of them is the transit time. How can you manage with our WooCommerce DHL plugin? That’s why so many people love these brands. I don't know if it helps, but I ordered my box on February 19th, so I thought I'd at least be in the first or second wave to get a box. The third party will need to bring a form of identity and order number for Apple Store Pickup. The standard delivery is free of charge for any order exceeding a certain amount. On the rates and services tab, there is a field “Show Delivery Time”. You may change this should you prefer to deliver to a different location. The Estimated Delivery date is also displayed in the list of service options under the Carrier Service drop-down menu when the Carrier is set to USPS. If you select Apple Store Pickup, you may designate a third party to pick up your order. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. These two were only estimates though.. Should I be expecting to receive my product on one of those two days or will it be later? Learn more. If Apple doesn't operate in that country you should still be able to buy from an Apple reseller in that country and have the item delivered to your recipient's address. If you’ve previously had an order delivered to a pickup location, this location will be pre-selected the next time you wish to place an order. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. After an order has shipped, you can track your packages by going to Your Orders. For postal deliveries order status tracking is not available. The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. If you are wanting to get a new Apple product in time for Christmas or just wondering how quickly Apple can deliver, where Apple can deliver, or what delivery service Apple uses in the UK, we have the answers. For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Favorite Answer Yes, I have had several shipments delivered before the estimated date. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. When you've selected the item you want to order, you will be presented with the option to Deliver to Home or to Deliver to a Pickup Point. You may contact Apple by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at [email protected]. In most cases, this will be within 24 hours for items that are in stock and need to be shipped, or less for items already in stock and available to pick up at your selected Apple Retail Store. I'm sure this question has been asked a lot but from the few prior posts I've read it says that customers usually receive phones on the drop date of the phone. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Certain products and payment methods, however, may not qualify for in-store pickup. The items on your order will be dispatched as soon as they become available. Apple Distribution International Ltd. provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product (the “Apple One-Year Limited Warranty”). Same day deliveries are available during business hours on selected items for certain postcodes. As you have ordered your product(s) through Apple Online Store and chosen to pick up one or more of your products at Apple Retail, you can cancel your order, return a product or cancel a service contract by contacting the Apple Online Store, or once you have received or picked up your item, take it to the Apple Retail Store. You’ll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. (Complete and return this form only if you wish to withdraw from the contract.). You must also provide the original receipt or proof of purchase. The delivery date quoted on your order form is an approximate estimate; this is because your order is made bespoke for you. For orders that are less than £200 Apple will send via the postal service. Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. 14 comments. For more information, contact your wireless service provider. A valid form of ID and order number will be required for pickup. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. Opened software, memory and other media can be exchanged for the same item, but cannot be returned for a refund. Alternatively, you can call the Apple Store freephone number on 0800 048 0408 Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00 and an Apple Specialist will assist you through the entire order process, from product selection to payment method. (The last day to order the Pro and Max was 4 December). … Dec 13, 2001 4,602 0 76. Moreover, there is also the worldwide dhl express shipping time estimate. Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. Only you or the person designated by you may pick up the item(s) purchased. If I ordered on the 13th April. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments. Typically, this date is not estimated and planned due to an appointment made with the consignee. If you would like to change the pickup location, select Change location. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Click this link, enter the postcode or the town/city where you'd like to pick up the item, and click Search Stores to check availability. You can shop for friends and family in 15 European countries — no matter where you live. I pre-ordered the iPhone 12 and it says estimated delivery is 10/30, but the phone is supposed to be released at 10/23. Your privacy is important to Apple. Apple offers in-store pickup for many of the items available on apple.com. An ex-Apple PR, Karen's career highlights include interviewing Apple's Steve Wozniak and discussing Steve Jobs’ legacy on the BBC. Apple is not responsible for actions taken by the third party once your item(s) have been picked up. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible. Was expected by “”. After these times, orders placed will be delivered two business days later. Initiate the return of an order or an item from your order. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. No signature is required and order tracking is not available. I know that Apple stores receive shipments on Saturdays, so this would mean that they use FedEx. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery. Within a few minutes after we receive your order, we’ll email you an order confirmation. To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. We reserve the right to verify the identity of the card holder. Before you read further, you should check whether FedEx deliver your package on weekends. HomePod: If you want the HomePod mini for Christmas then you are out of luck, like the AirPods Max delivery dates are stretching into the new year now. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to [email protected]. Your order will be shipped once all products of your order are available for a bundle delivery. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. Apple provides security features to enable you to protect your product in case of loss or theft. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Helps to quickly fix any changes to order which would in turn prevent delays and 2. If your order has passed the scheduled delivery date in your dispatch notification email, please contact Apple Store Customer Service. 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